Privacy Policy

Last Updated: September 21, 2026

At Insyrge Consultancy ("Insyrge", "we", "us", or "our"), we respect your privacy and are committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, protect, and otherwise process personal information when you:

• visit or use our website at https://insyrge.com/
• contact us through our website, email, telephone, or other communication channels;
• request or use our consulting, technology, implementation, development, integration, or support services;
• interact with our Zoho-related solutions, extensions, or other technology products;
• participate in a consultation, project, or business relationship with us; or
• otherwise interact with Insyrge.

We aim to handle personal information in accordance with applicable privacy and data-protection laws in the jurisdictions in which we operate or provide services.

1. About Insyrge

Insyrge Consultancy provides technology solutions with a focus on helping construction, trades, and home-service businesses improve their operations through technology.

Our services may include technology consulting, Zoho implementation, CRM solutions, business process improvement, automation, integrations, custom technology solutions, software development, training, and support.

Our website currently provides the following contact details:

Insyrge Consultancy

Unit 40, 8–10 Fourth Avenue

Blacktown, New South Wales 2148

Australia

Email: [email protected]

Phone: +91 79738 37217

Website: https://insyrge.com/

Our website also provides online consultation booking and a website contact form. These services may be provided through third-party platforms used by Insyrge.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information processed by Insyrge through our website, communications, business activities, services, products, and related interactions.

It does not apply to the privacy practices of third-party websites, applications, platforms, or services that we do not control.

Where Insyrge processes information on behalf of a business customer, the customer's own privacy policy, instructions, contractual arrangements, and applicable data-protection requirements may also apply.

3. What Is Personal Information?

"Personal information" or "personal data" generally means information that identifies, relates to, describes, or can reasonably be associated with an identifiable individual.

Depending on the circumstances and applicable law, this may include information such as:

• name;
• email address;
• telephone number;
• company name;
• job title or professional information;
• business contact information;
• country or region;
• IP address;
• device or browser information;
• website usage information;
• communication records;
• project requirements;
• information contained in documents or files you voluntarily provide;
• account or service information;
• support requests; and
• other information you voluntarily provide to us.

The exact definition of personal information may vary according to the law applicable to you.

4. Information We Collect

4.1 Information You Provide Directly

We may collect information when you:

• submit a contact form;
• request a consultation;
• communicate with us by email or telephone;
• request information about our services;
• engage us for a project;
• request technical support;
• purchase or use one of our products or services;
• communicate with our team;
• provide feedback; or
• otherwise voluntarily provide information to us.

This information may include your name, email address, telephone number, company name, project information, requirements, messages, documents, attachments, and other information you choose to provide.

4.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, security tools, or other technologies.

Depending on the technologies enabled on the website, this may include:

• IP address;
• browser type;
• operating system;
• device type;
• language preferences;
• referring website;
• pages visited;
• date and time of access;
• approximate geographic information derived from technical information;
• session information;
• diagnostic information; and
• security or fraud-prevention information.

We use such information where reasonably necessary for website operation, security, troubleshooting, analytics, and improvement of our services.

5. Information Submitted Through Third-Party Services

Certain functions of our website may be provided through third-party platforms.

For example, our website currently uses third-party services for functions such as contact forms and appointment/consultation booking.

When you use such functionality, information may be transmitted directly to the relevant service provider or processed by that provider on our behalf.

Those providers may process information according to their own privacy policies and contractual obligations.

Where required by applicable law, we will take appropriate steps to ensure that third-party providers processing personal information on our behalf provide appropriate privacy and security protections.

6. How We Use Personal Information

We may use personal information for the following purposes:

Providing Services

• understanding your business requirements;
• providing consultations;
• delivering technology and consulting services;
• implementing and configuring systems;
• developing or integrating software;
• providing training;
• providing customer and technical support;
• managing projects and client relationships; and
• fulfilling contractual obligations.

Website Operations

• operating and maintaining our website;
• responding to technical issues;
• improving website functionality;
• maintaining website security; and
• detecting and preventing misuse.

Communication

• responding to inquiries;
• communicating regarding projects or services;
• providing service-related information;
• responding to support requests;
• sending administrative communications; and
• where legally permitted, sending information about our services or business.

Business Operations

• maintaining business records;
• managing contracts and relationships;
• processing payments where applicable;
• accounting and financial administration;
• resolving disputes;
• enforcing agreements; and
• complying with legal obligations.

Security and Fraud Prevention

We may use information to:

• detect suspicious activity;
• prevent fraud;
• investigate security incidents;
• protect our systems;
• protect our customers and users; and
• enforce our legal rights.

7. Legal Bases for Processing

Where laws such as the GDPR or UK GDPR apply, we process personal data only where we have an appropriate legal basis.

Depending on the circumstances, this may include:

• Consent – where you have provided consent for a specific purpose;
• Contract – where processing is necessary to enter into or perform a contract;
• Legal obligation – where processing is necessary to comply with applicable law;
• Legitimate interests – where processing is necessary for legitimate business interests and those interests are not overridden by your rights;
• Vital interests – where applicable; or
• another lawful basis permitted under applicable law.

Where we rely on consent, you may withdraw your consent where permitted by law.

8. Business and Client Data

When Insyrge provides services to a business customer, we may process information belonging to that customer or its customers, employees, contractors, suppliers, or other individuals.

In these circumstances, Insyrge may act as a data processor/service provider while the customer acts as the data controller/business.

Where this applies:

• we process information primarily to provide the contracted services;
• we follow applicable contractual instructions;
• we apply appropriate security measures;
• we restrict access to authorized personnel and service providers;
• we do not use client data for unrelated purposes except where permitted or required by law; and
• additional contractual terms, including a Data Processing Agreement (DPA), may apply.

The customer remains responsible for determining the lawful purposes and means of processing its own customer data and for providing appropriate notices to individuals where required.

9. Data Minimization

We aim to collect and process only information that is reasonably necessary for the relevant purpose.

We do not require you to provide information that is unnecessary for the service or interaction you are requesting.

You should avoid submitting sensitive personal information through general website forms or ordinary email unless specifically requested and appropriate safeguards have been established.

10. Sensitive Personal Information

Depending on applicable law, certain categories of information may receive enhanced protection, including information relating to health, biometric information, precise location, financial information, government identifiers, racial or ethnic origin, religious beliefs, sexual orientation, or other specially protected categories.

Insyrge does not intentionally request sensitive personal information through general website forms unless it is reasonably necessary for a specific service and permitted by applicable law.

If sensitive information is required for a particular engagement, additional safeguards or contractual requirements may apply.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, maintain security, remember preferences, understand website usage, or improve functionality.

Cookies may include:

Essential Technologies

Technologies necessary for website operation, security, or requested functionality.

Functional Technologies

Technologies used to remember preferences or improve functionality.

Analytics Technologies

Where enabled, technologies used to understand website traffic and usage.

Marketing Technologies

Where enabled and permitted by applicable law, technologies used for advertising or marketing measurement.

Where consent is required by applicable law, we will request consent before using non-essential cookies or similar technologies.

You may also control cookies through your browser settings. Disabling certain cookies may affect website functionality.

12. Marketing Communications

We may contact you regarding our services, products, consultations, updates, or other business information where permitted by applicable law.

Where required, we will obtain consent before sending electronic marketing communications.

You may unsubscribe from marketing communications at any time by:

• using the unsubscribe mechanism provided in the communication; or
• contacting us at [email protected].

Even if you opt out of marketing communications, we may continue sending necessary transactional, service, security, or administrative communications.

13. How We Share Personal Information

We do not sell personal information as a business practice.

We may disclose personal information where reasonably necessary to provide our services, operate our business, comply with law, or protect our rights.

This may include sharing information with:

Service Providers

For example:

• hosting and infrastructure providers;
• CRM and business software providers;
• form and booking platforms;
• payment processors;
• communication providers;
• security providers;
• IT and technical service providers;
• professional advisers;
• accounting providers; and
• other vendors supporting our business operations.

Business Customers

Where necessary to provide services or where you interact with us on behalf of an organization.

Legal and Regulatory Authorities

We may disclose information where required or permitted by law, including in response to:

• lawful government requests;
• court orders;
• regulatory requirements;
• legal proceedings;
• investigations; or
• requests necessary to protect rights, safety, or security.

Corporate Transactions

Personal information may be transferred as part of a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, subject to applicable legal requirements.

14. Third-Party Services and Websites

Our website may contain links, integrations, forms, booking tools, support systems, or other functionality provided by third parties.

Examples may include third-party technology platforms used for:

• contact forms;
• consultation scheduling;
• CRM functionality;
• customer support;
• integrations;
• hosting; and
• software services.

Our website currently provides links to consultation booking and a support/help-desk portal, and uses an embedded third-party contact form.

Third-party services are governed by their own terms and privacy policies. We encourage you to review those policies before providing personal information directly to those providers.

15. International Data Transfers

Because Insyrge may work with customers, technology providers, and service providers in different countries, personal information may be processed or transferred across international borders.

Where required by applicable law, we use appropriate safeguards for international transfers, which may include:

• adequacy decisions;
• Standard Contractual Clauses;
• applicable contractual safeguards;
• data processing agreements;
• approved transfer mechanisms; and
• other legally recognized safeguards.

Where required, we will provide additional information about applicable transfer safeguards upon request.

16. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide requested services;
• maintain business and customer relationships;
• comply with legal and regulatory obligations;
• maintain accounting and financial records;
• resolve disputes;
• enforce agreements;
• maintain security records; and
• protect our legitimate business interests.

Retention periods depend on the nature and sensitivity of the information, the purpose for which it was collected, contractual requirements, applicable law, and other legitimate business considerations.

When information is no longer required, we will take reasonable steps to delete, securely destroy, or anonymize it, subject to legal or legitimate retention requirements.

17. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Depending on the nature of the information and service, safeguards may include:

• access controls;
• authentication mechanisms;
• role-based access;
• encryption where appropriate;
• secure communications;
• security monitoring;
• backups;
• system updates;
• confidentiality obligations;
• vendor security controls; and
• incident-response procedures.

No method of transmission or storage can be guaranteed to be completely secure. Therefore, while we work to protect personal information, we cannot guarantee absolute security.

18. Data Breach and Security Incidents

If we become aware of a security incident involving personal information, we will assess the incident and take reasonable steps to:

1. contain and investigate the incident;
2. mitigate potential harm;
3. restore affected systems where appropriate;
4. determine whether notification obligations apply; and
5. notify affected individuals, regulators, customers, or other parties where required by applicable law or contractual obligations.

19. Your Privacy Rights

Depending on where you live and which laws apply, you may have rights regarding your personal information.

These may include:

• right to know whether we process your personal information;
• right to access personal information;
• right to request correction of inaccurate information;
• right to request deletion or erasure;
• right to restrict certain processing;
• right to object to certain processing;
• right to data portability;
• right to withdraw consent;
• right to object to direct marketing;
• right to opt out of certain forms of sharing or targeted advertising where applicable;
• right to request information about international transfers; and
• right to lodge a complaint with an applicable privacy regulator.

These rights are not absolute and may be subject to lawful exceptions or limitations.

20. European Economic Area and GDPR

If the GDPR applies to our processing of your personal data, you may have rights including access, rectification, erasure, restriction of processing, objection, portability, and withdrawal of consent where consent is the legal basis.

You may also have rights concerning automated decision-making and profiling where applicable.

Where we rely on legitimate interests as a legal basis, you may have the right to object to that processing in accordance with applicable law.

Where your data is transferred outside the EEA, we will use an appropriate lawful transfer mechanism where required.

21. United Kingdom

Where UK data-protection law applies, including the UK GDPR and applicable UK privacy legislation, we will process personal data in accordance with applicable requirements.

UK individuals may have rights including:

• access;
• rectification;
• erasure;
• restriction;
• objection;
• data portability; and
• rights relating to automated decision-making where applicable.

You may also have the right to complain to the Information Commissioner's Office (ICO).

22. Australia

Insyrge maintains an Australian business address in New South Wales and may provide services to individuals and businesses in Australia.

Where the Australian Privacy Act 1988 and Australian Privacy Principles (APPs) apply, we aim to handle personal information consistently with applicable APP requirements.

Depending on applicable law, Australian individuals may have rights including:

• requesting access to personal information;
• requesting correction of inaccurate information;
• making privacy inquiries or complaints; and
• receiving information about how personal information is collected, used, disclosed, and managed.

The Australian Privacy Principles address areas including transparency, collection, use and disclosure, security, access, correction, direct marketing, and cross-border disclosures.

Australian privacy inquiries or complaints may be submitted to us using the contact details in Section 30.

23. California Privacy Rights

If California privacy law applies to you, you may have additional rights under the California Consumer Privacy Act and related regulations.

Depending on applicability, these may include rights to:

• know about personal information collected;
• access personal information;
• request correction;
• request deletion;
• obtain information about disclosures;
• opt out of certain sale or sharing activities;
• limit certain uses of sensitive personal information where applicable; and
• receive equal treatment for exercising applicable privacy rights.

Insyrge does not sell personal information as a business practice.

Where applicable law requires specific disclosures regarding categories of personal information, purposes, retention, or third-party recipients, those disclosures will be provided as required.

California privacy law may contain thresholds, exemptions, and exceptions that determine whether particular rights or obligations apply.

24. Canada

Where Canadian privacy legislation applies, including the Personal Information Protection and Electronic Documents Act (PIPEDA) or applicable provincial privacy legislation, we will handle personal information in accordance with applicable requirements.

Depending on the applicable law, individuals may have rights to:

• access personal information;
• request correction;
• understand how information is used and disclosed;
• withdraw consent where applicable; and
• raise privacy concerns or complaints.

25. Brazil

Where Brazil's Lei Geral de Proteção de Dados (LGPD) applies, Insyrge will process personal data in accordance with applicable LGPD requirements.

Depending on the circumstances, individuals may have rights including:

• confirmation of processing;
• access;
• correction;
• anonymization, blocking, or deletion where applicable;
• data portability where applicable;
• information about public and private entities with which data is shared;
• information about the possibility of refusing consent; and
• revocation of consent where consent is the legal basis.

26. India

Where Indian data-protection law applies, including the Digital Personal Data Protection framework and other applicable legislation, Insyrge will process personal data in accordance with the requirements applicable to the relevant processing activity.

Where applicable, individuals may have rights relating to access, correction, deletion, consent, grievance redressal, and other rights provided by applicable Indian law.

The specific rights and obligations may depend on the applicable legislation, the nature of the processing, and whether any statutory exemptions apply.

27. Other Jurisdictions

We aim to respect applicable privacy and data-protection requirements in the jurisdictions in which we operate or provide services.

Depending on the applicable law, this may include requirements under laws or frameworks such as:

• New Zealand privacy law;
• South Africa's POPIA;
• Singapore's PDPA;
• Japan's APPI;
• South Korea's PIPA;
• and other applicable national, state, provincial, or regional privacy laws.

Where a local privacy law provides rights or protections that differ from this Privacy Policy, the applicable law will prevail to the extent required.

28. Children's Privacy

Our services are primarily intended for businesses and professional users.

We do not knowingly request or intentionally collect personal information from children through general website services where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us without appropriate authorization, please contact us.

If we determine that we have collected such information in circumstances where it should not have been collected, we will take reasonable steps to delete it, subject to applicable legal requirements.

29. Automated Decision-Making and AI

Insyrge may use software, automation, or technology-assisted processes as part of delivering services.

Where applicable, we will provide appropriate information regarding significant automated decision-making or profiling and respect rights provided by applicable law.

We do not intend for general website interactions to result in legally significant decisions about individuals solely through automated processing unless this is specifically disclosed and legally permitted.

Where automated systems are used in client projects, the applicable customer agreement, project documentation, and data-processing terms may provide additional information.

30. How to Exercise Your Privacy Rights

To submit a privacy request, question, complaint, or data-protection request, contact:

Email: [email protected]

Phone: +91 79738 37217

Postal Address:

Insyrge Consultancy

Unit 40, 8–10 Fourth Avenue

Blacktown, New South Wales 2148

Australia

When submitting a request, please provide enough information for us to understand and verify your request.

Where permitted by applicable law, we may request reasonable information to verify your identity before providing access to or modifying personal information.

We will respond within the timeframe required by applicable law.

31. Complaints

If you believe that Insyrge has handled your personal information improperly, we encourage you to contact us first so that we can investigate and attempt to resolve the issue.

You may also have the right to submit a complaint to the privacy or data-protection regulator applicable to your location.

Examples include:

• the Office of the Australian Information Commissioner (OAIC) for applicable Australian matters;
• the Information Commissioner's Office (ICO) for applicable UK matters;
• applicable EU supervisory authorities for GDPR matters;
• the California Privacy Protection Agency (CPPA) or other applicable California authority;
• or the relevant privacy regulator in your jurisdiction.

32. Data Processing Agreements

For business customers that require Insyrge to process personal information on their behalf, the parties may enter into a Data Processing Agreement or equivalent contractual arrangement.

Such an agreement may establish:

• processing instructions;
• confidentiality requirements;
• security requirements;
• subprocessors;
• international data transfers;
• breach notification;
• data-subject assistance;
• deletion or return of data; and
• other obligations required by applicable law.

Where a valid contractual data-processing agreement conflicts with this Privacy Policy regarding client data processing, the applicable contractual terms may govern to the extent permitted by law.

33. Subprocessors and Service Providers

We may use trusted third-party service providers to operate our business and provide our services.

Depending on the services used, these providers may support:

• website hosting;
• contact forms;
• appointment scheduling;
• CRM;
• project management;
• communications;
• cloud infrastructure;
• payment processing;
• security;
• customer support;
• analytics; and
• other business functions.

Where required by applicable law, we will maintain appropriate contractual arrangements and safeguards for third-party processors and subprocessors.

34. No Sale of Personal Information

Insyrge does not sell personal information as a business practice.

We also do not intend to use personal information for purposes unrelated to the purposes described in this Privacy Policy without an appropriate legal basis or other authorization required by applicable law.

If our practices change in a way that triggers additional legal disclosure or opt-out requirements, we will update this Privacy Policy and provide applicable notices.

35. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our services;
• changes to our technology;
• changes to our data-processing practices;
• changes to applicable laws;
• regulatory guidance; or
• improvements to our privacy practices.

When we make material changes, we will update the "Last Updated" date and, where required by law, provide additional notice.

We encourage you to review this Privacy Policy periodically.

36. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or wish to make a privacy complaint, contact us:

Insyrge Consultancy

Email: [email protected]

Phone: +91 79738 37217

Postal Address:

Unit 40, 8–10 Fourth Avenue

Blacktown, New South Wales 2148

Australia

Website: https://insyrge.com/

Privacy Commitment

Insyrge is committed to responsible handling of personal information and to maintaining appropriate privacy, security, transparency, and data-governance practices as our business and technology services evolve.

• We aim to collect information responsibly, use it for legitimate and clearly communicated purposes, limit access to authorized parties, protect it using appropriate safeguards, and respect the privacy rights available to individuals under applicable law.