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Welcome to Timeline Pro for Zoho CRM Records ("Extension"). These Terms & Conditions govern the installation, access, and use of the Extension. By installing or using the Extension, you agree to comply with these Terms.

If you do not agree with these Terms, please do not install or use the Extension.

1. Definitions

Extension refers to Timeline Pro for Zoho CRM Records.

User refers to any individual or organization using the Extension.

Developer refers to Insyrge and its authorized representatives.

Zoho CRM refers to the Zoho CRM platform on which the Extension operates.

2. Description of the Extension

Timeline Pro for Zoho CRM Records is designed to provide a centralized timeline view of CRM record activities, including but not limited to:

• Emails
• Calls
• Meetings
• Notes
• Tasks
• Attachments
• Field Changes
• Workflow Activities
• Custom Functions
• Deluge Activities
• CRM API Activities
• Other supported CRM events

The Extension is intended to improve record visibility, collaboration, auditing, and activity tracking within Zoho CRM.

3. Acceptance of Terms

By installing, accessing, or using the Extension, you acknowledge that:

• You have read and understood these Terms.
• You agree to comply with these Terms.
• You have the authority to accept these Terms on behalf of your organization if applicable.

4. License Grant

The Developer grants Users a limited, non-exclusive, non-transferable, revocable license to use the Extension solely within their authorized Zoho CRM environment.

This license does not grant ownership of the Extension or any intellectual property rights associated with it.

5. User Responsibilities

Users agree to:

• Use the Extension only for lawful purposes.
• Comply with all applicable laws and regulations.
• Maintain the security of their Zoho CRM account.
• Ensure proper user permissions and access controls within Zoho CRM.
• Use the Extension in accordance with Zoho CRM's terms and policies.

Users shall not:

• Reverse engineer the Extension.
• Modify or redistribute the Extension.
• Attempt unauthorized access to systems or data.
• Use the Extension in a manner that disrupts service availability.

6. Data Access and Usage

The Extension accesses CRM data solely to display and organize record activity information.

The Extension may access:

• CRM records
• Emails
• Notes
• Calls
• Tasks
• Attachments
• Workflow activity
• Record update history

Only data necessary for providing functionality is accessed.

7. Ownership and Intellectual Property

Timeline Pro for Zoho CRM Records, including its software, design, functionality, documentation, and related materials, remains the exclusive property of the Developer.

Nothing in these Terms transfers ownership rights to Users.

8. Availability of Service

The Developer will make reasonable efforts to maintain the Extension's availability.

However, the Developer does not guarantee:

• Continuous operation
• Uninterrupted service
• Error-free functionality
• Compatibility with future Zoho CRM updates

Service interruptions may occur due to:

• Maintenance
• Zoho CRM platform changes
• Network outages
• Third-party service issues

9. Third-Party Services

The Extension operates within Zoho CRM and relies on Zoho services.

The Developer is not responsible for:

• Zoho CRM outages
• Zoho platform limitations
• Third-party integrations
• External services connected to Zoho CRM

10. Limitation of Liability

To the maximum extent permitted by law:

The Developer shall not be liable for:

• Indirect damages
• Incidental damages
• Consequential damages
• Loss of business
• Loss of profits
• Loss of data
• Business interruption

arising from the use or inability to use the Extension.

Users assume all risks associated with the use of the Extension.

11. Disclaimer of Warranties

The Extension is provided on an "AS IS" and "AS AVAILABLE" basis.

The Developer makes no warranties regarding:

• Accuracy of displayed information
• Fitness for a particular purpose
• Uninterrupted operation
• Error-free performance
• Compatibility with all CRM configurations

All warranties, whether express or implied, are disclaimed to the fullest extent permitted by law.

12. Security

The Developer follows industry best practices and Zoho Marketplace requirements.

However, Users remain responsible for:

• Managing CRM user permissions
• Protecting account credentials
• Maintaining organizational security policies

13. Updates and Modifications

The Developer may:

• Release updates
• Improve functionality
• Fix bugs
• Modify features

without prior notice.

Continued use of the Extension after updates constitutes acceptance of the revised version.

14. Suspension and Termination

The Developer reserves the right to suspend or terminate access if:

• These Terms are violated.
• Fraudulent activity is detected.
• Use of the Extension threatens system security.
• Required by law or regulatory authorities.

Users may discontinue use by uninstalling the Extension from Zoho CRM.

15. Indemnification

Users agree to indemnify and hold harmless the Developer from any claims, liabilities, damages, losses, or expenses resulting from:

• Violation of these Terms.
• Improper use of the Extension.
• Unauthorized access to CRM systems.
• Breach of applicable laws.

16. Governing Law

These Terms shall be governed and interpreted in accordance with the laws applicable in the Developer's jurisdiction.

Any disputes arising from these Terms shall be resolved through the appropriate courts of that jurisdiction.

17. Changes to These Terms

The Developer reserves the right to update these Terms at any time.

Updated versions will be published through appropriate channels.

Continued use of the Extension following updates constitutes acceptance of the revised Terms.

Acknowledgement

By installing or using Timeline Pro for Zoho CRM Records, you acknowledge that you have read, understood, and agree to these Terms & Conditions.