Unlike traditional address lookup solutions that rely on paid APIs, this extension uses publicly available OpenStreetMap data, meaning:

• No API keys required
• No usage costs
• Faster deployment
• Clean and modern interface
• Easy address selection

Users simply click the Address Search button, search for a location, and the extension automatically fills the CRM address fields.

3. Prerequisites

Before installing the extension, ensure:

• Zoho CRM account
• Administrator privileges
• Marketplace installation permissions

No external services or API subscriptions are required.

4. Installation

1. Log in to Zoho CRM.
2. Navigate to:

Setup → Marketplace → All

1. Search for:

OpenStreetMap Address Auto Complete for Zoho CRM

1. Click Install.
2. Choose:

• Install for Admins Only
• Install for All Users
• Select Profiles

1. Accept the required permissions.
2. Click Install.

5. Granting Permissions

During installation, Zoho CRM will request authorization.

Click:

Authorize

The extension requires permission to:

• Read CRM records
• Update CRM records
• Access CRM metadata
• Open widgets inside CRM

No external API credentials are requested.

6. Initial Setup

Once installed:

Navigate to:

Setup → Marketplace → Installed Extensions

Open:

OpenStreetMap Address Auto Complete

The extension is immediately ready to use.

No additional configuration is required.

7. Configuring Address Fields

The administrator must map the CRM address fields that will receive the selected address data.

Typical mappings include:

CRM FieldAddress ValueStreetStreet AddressCityCityStateState / ProvinceZip CodePostal CodeCountryCountry

Once saved, the configuration applies to all users with access to the extension.

8. Using the Extension

Step 1

Open any supported CRM record.

Example:

• Lead
• Contact
• Account
• Vendor
• Custom Module

Step 2

Locate the button:

Address Search

Click the button.

Step 3

A search window opens.

Begin typing an address.

Example:

221B Baker Street London

Search results appear instantly.

Step 4

Select the desired address.

The extension retrieves the address details from OpenStreetMap.

Step 5

Click:

Use Address

The extension automatically populates the configured CRM fields.

Step 6

Save the CRM record.

9. Supported Modules

The extension supports any module containing address fields, including:

• Leads
• Contacts
• Accounts
• Vendors
• Custom Modules

(Availability depends on your CRM layout and configuration.)

10. Best Practices

Verify Search Results

Although OpenStreetMap provides reliable address data, always confirm the selected address before saving.

Use Standard Address Fields

Mapping to Zoho CRM's standard address fields provides the best user experience.

Avoid Manual Typing

Encourage users to use the search feature instead of entering addresses manually to improve data consistency.

Keep Layouts Consistent

Use the same address field mappings across modules whenever possible.

11. Troubleshooting

No Search Results

Possible causes:

• Incorrect spelling
• Incomplete address
• Temporary internet connectivity issue

Try entering more specific address information.

Address Fields Not Populating

Verify:

• Field mappings are configured correctly.
• The user has permission to edit the address fields.
• The selected record is in a supported module.

Button Not Visible

Check:

• Extension installation status.
• User profile permissions.
• CRM layout configuration.

Slow Search Response

OpenStreetMap relies on internet connectivity. Temporary network latency may affect response times.