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OpenStreetMap Address Auto Complete for Zoho CRM

The OpenStreetMap Address Auto Complete for Zoho CRM extension helps users quickly search and populate addresses inside Zoho CRM using OpenStreetMap (Nominatim).

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Privacy Policy

Effective Date: July 2026

This Privacy Policy explains how the OpenStreetMap Address Auto Complete for Zoho CRM extension ("Extension", "we", "our", or "us") handles information when you install and use the Extension.

By installing or using the Extension, you agree to the practices described in this Privacy Policy.




1. Overview

The OpenStreetMap Address Auto Complete for Zoho CRM extension is designed to help users search for and populate address information within Zoho CRM using OpenStreetMap.

We are committed to protecting your privacy and minimizing the amount of data processed by the Extension.




2. Information We Access

The Extension may access certain Zoho CRM information necessary to provide its functionality, including:

  • CRM record information required to identify the current record
  • Address-related fields configured by your organization
  • Module metadata required for field mapping
  • User session information provided by Zoho CRM for authentication

The Extension accesses only the information necessary to perform address lookup and populate the selected CRM fields.




3. Information We Do Not Collect

The Extension does not intentionally collect, store, sell, rent, or share:

  • User passwords
  • Zoho account credentials
  • Payment information
  • Credit card information
  • Banking information
  • Personally identifiable information beyond what is required to perform the requested address search
  • CRM records outside the scope of the active operation

We do not build customer profiles or use CRM data for marketing purposes.




4. How Information Is Used

Information accessed by the Extension is used solely to:

  • Perform address searches
  • Retrieve address information from OpenStreetMap
  • Populate configured Zoho CRM address fields
  • Improve the functionality and reliability of the Extension
  • Troubleshoot technical issues when required

We do not use your CRM data for advertising or analytics unrelated to the operation of the Extension.




5. OpenStreetMap Services

The Extension uses OpenStreetMap data to provide address search functionality.

When you search for an address, the search query may be transmitted to the relevant OpenStreetMap service to retrieve matching address information.

The availability, accuracy, and completeness of address data are subject to OpenStreetMap and its data sources.




6. Data Storage

The Extension does not permanently store your Zoho CRM data on our servers unless explicitly required for support purposes and authorized by you.

Address information selected through the Extension is stored only within your Zoho CRM organization after you save the record.




7. Data Sharing

We do not sell, trade, or rent your data.

We do not share your CRM information with third parties except:

  • When necessary to retrieve address search results from OpenStreetMap
  • When required by applicable law or legal process
  • When necessary to protect the security, rights, or integrity of the Extension or its users



8. Data Security

We implement reasonable technical and organizational measures to help protect information processed by the Extension.

These measures include:

  • Secure communication where applicable
  • Access limited to authorized functionality
  • Principle of least privilege for CRM permissions

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.




9. User Responsibilities

Users are responsible for:

  • Reviewing address information before saving it
  • Maintaining appropriate user permissions within Zoho CRM
  • Protecting access to their Zoho CRM accounts
  • Ensuring compliance with applicable privacy and data protection laws



10. Data Retention

The Extension does not retain your CRM data beyond what is necessary to provide its functionality.

Address information that you choose to save becomes part of your Zoho CRM records and is retained according to your organization's data retention policies.




11. Third-Party Services

The Extension relies on third-party services, including OpenStreetMap, to provide address search functionality.

Your use of these services may also be subject to their respective terms and privacy policies.

We are not responsible for the privacy practices or content of third-party services.




12. Children's Privacy

The Extension is intended for business use and is not designed for or directed toward individuals under the age required by applicable law to provide consent.

We do not knowingly collect personal information from children.




13. International Users

If you use the Extension outside the country where it is developed or hosted, you acknowledge that information may be processed in accordance with applicable laws governing your Zoho CRM environment and the services used to provide address lookup functionality.




14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in functionality
  • Legal or regulatory requirements
  • Security improvements
  • Service enhancements

Any updated version will become effective upon publication.

Your continued use of the Extension after changes are published constitutes acceptance of the revised Privacy Policy.




15. Contact Us

If you have questions regarding this Privacy Policy or the Extension's handling of data, please contact us.

Support Email: [email protected]




Your Consent

By installing or using the OpenStreetMap Address Auto Complete for Zoho CRM extension, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

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