Privacy Policy: Privacy Policy for Hover Integration for Zoho CRM
This Privacy Policy outlines how the Hover Integration for Zoho CRM (the "Extension"), developed by Insyrge Solutions, collects, uses, stores, and protects user and customer data. By installing or using this Extension, you agree to the terms described in this Privacy Policy.
1. Introduction
The Hover Integration for Zoho CRM allows users to sync Hover Jobs, Users, photos, measurements, and related documents directly into Zoho CRM. This Extension interacts with Hover APIs and Zoho CRM APIs solely for the purpose of providing seamless functionality.
Insyrge Solutions does not sell, rent, or share your data with third parties outside of Zoho or Hover.
2. Data We Collect
This Extension does not collect any personal data outside what is required for API communication. Data accessed is strictly used to facilitate integration.
2.1. Data Accessed from Zoho CRM
- CRM User ID (for authentication and permissions)
- Deal records linked to Hover jobs
- Basic CRM metadata (module names, record IDs)
- Attachments uploaded via extension
2.2. Data Accessed from Hover
- Hover User information (name, email)
- Hover Job information (job ID, address, status)
- Job-related photos, 3D measurements, and PDF reports
2.3. No Sensitive Information Collected
The Extension does not collect:
- Passwords
- Financial or payment information
- Personal identification numbers
- Health or biometric data
3. How We Use Your Data
The data accessed by the Extension is used exclusively for:
- Syncing Hover Jobs and Users into Zoho CRM
- Creating Hover Jobs from Zoho Deals
- Displaying Hover data inside Zoho CRM modules
- Automating download of PDFs, measurements, and images
- Generating attachments and linking them to CRM records
We do not use your data for analytics, marketing, or profiling.
4. Data Storage & Security
4.1. Storage
The Extension does not store or save any data on external servers. All synced data remains within:
- Zoho CRM (as attachments or module records)
- Hover servers (where the job was originally created)
4.2. Security Measures
- OAuth-based secure API authentication
- SSL/TLS encrypted communication between systems
- No local caching outside Zoho CRM environment
- Strict adherence to Zoho Marketplace and Hover API compliance requirements
5. Data Sharing
We do not share your data with any external parties.
Data flows only between:
- Zoho CRM (as controlled by your organization)
- Hover (as controlled by your Hover account)
There is no third-party data transfer.
6. User Control & Permissions
You maintain full control of:
- Which CRM users have access to the Extension
- Which CRM modules the Extension interacts with
- Whether Hover Jobs can be created from CRM
- Whether attachments are auto-downloaded
If you uninstall the Extension, no new data will be accessed.
7. Data Retention
Since the Extension does not store data outside Zoho CRM:
- All records remain in your Zoho CRM account until deleted by you
- Removing the Extension does not delete CRM records
You can delete attachments or job records anytime by using Zoho CRM’s native tools.
8. Third-Party Compliance
This Extension complies with:
- Zoho Marketplace Privacy & Security Guidelines
- Hover API Terms of Service
- General Data Protection Regulation (GDPR) principles (where applicable)
If Hover or Zoho updates their policies, we will update our Extension accordingly.
9. Children’s Privacy
This Extension is intended for business use only and is not directed at individuals under the age of 18.
10. Updates to This Privacy Policy
We may update this Privacy Policy as needed. Users will be notified through the Zoho Marketplace listing or product documentation.
11. Contact Information
If you have any questions regarding this Privacy Policy or the operation of the Extension, please contact:
Insyrge Solutions
By using the Hover Integration for Zoho CRM, you acknowledge that you have read and agreed to this Privacy Policy.